Frequently Asked Questions
Everything you need to know about MojoLock and our smart access solution
Yes. To be a client of Otter Property Management we do require express permission to install the MojoLock G4 system on your property. It is a great benefit to owners in access, security, and expense reduction.
The cost to install the MojoLocks is $200/door. If an owner chooses to end their management with us, they can keep the MojoLocks, and have them transferred to them through the app ShowMojo, or we can remove the locks at our own expense.
The MojoLock 4 replaces the standard deadbolt and allows secure access by keypad code. Codes can be created for specific users, time windows, and showing appointments.
The lock provides a low-battery warning before the batteries are fully depleted. If the batteries do die, the lock can be temporarily powered from the outside with an external power source, so you are never truly locked out.
Yep. The tenant can replace the batteries from the interior side of the lock by opening the battery compartment and replacing the four AA batteries.
No. The MojoLock 4 does not require WiFi, a hub, or an internet connection at the property.
No. Not while you are an Otter Property Management client. This is covered by your manager, with no cost to you.
Yes, time-limited access codes can be generated remotely. Static codes are different: removing a static code requires someone to physically go to the lock.
Yes. One-time use codes can be generated for limited access and expire after use or after the applicable access window.
A prescreened prospect schedules a showing and receives a time-limited code specific to that prospect and appointment. Before the code is released, we use location verification technology to confirm that the prescreened prospect themselves is physically
at the property.
Yes. The MojoLock 4 is built for exterior use and temperature variation. Otter Property Management has used these locks for years, and we speak very highly of their resilience and resistance in the field.
Yes. The MojoLock 4 includes a manufacturer warranty against workmanship and defects.